Lost in Translation: When Calls and Texts Collide

2 min readMar 24, 2023
Editorial Illustration by El Studio

The Translation

In today’s fast-paced work environment, effective communication can be a challenge. With limited time and a need for speed and accuracy, it’s important to find the most efficient method. Is calling enough or could text be more effective? Let’s explore ways to improve communication in the workplace.

Post-Pandemic Communication

We must acknowledge that the way we work nowadays is varied. Some individuals are still adhering to remote work post-pandemic, while others are back to working at the office. Additionally, some have adopted a hybrid approach, alternating between working remotely and going to the office. Let’s take a look at some noteworthy changes in communication that have occurred post-pandemic.

Post-Pandemic Workplace Communication” by SHRM (June 2021) — This article looks at the changes that companies have made to their communication practices during the pandemic and offers guidance for building effective communication strategies in the post-pandemic workplace.

What Will Office Communication Look Like After the Pandemic?” by Harvard Business Review (May 2021) — This article explores the ways in which the pandemic has accelerated trends in workplace communication and offers suggestions for how companies can adapt to the new reality.

When it comes to virtual communication, such as video or call-based methods or texting, effectiveness is key. So, let’s start by asking: what does effective communication mean? And, more specifically, how can we apply it to these virtual methods?

Your Preferences

Text-based communication is a useful tool for asynchronous communication, enabling individuals to communicate regardless of their schedules or time zones. It’s ideal for documenting conversations and decisions, making it a popular option for businesses.

On the other hand, call-based communication is perfect for synchronous communication, allowing individuals to communicate in real-time and receive instant feedback. It’s a great way to build relationships and establish trust, especially for more complex or sensitive conversations.

Best Approach

If you’re in a hurry and need information quickly, a call or video-based conversation is the way to go. These methods allow for real-time communication and are perfect for urgent matters that require immediate attention.

On the other hand, if you have a bit more time and need to convey or receive more detailed or complex information, a text-based medium like email or messaging is the better choice. Text-based communication allows for careful consideration of what’s being said, and it also provides a record of the conversation that can be referred to later.

Time is a precious commodity and when it comes to seeking information, we all want it as quickly and easily as possible. That’s why choosing the right mode of communication can make a big difference in the quality and timeliness of the information we receive.




HR professional by day, avid writer by night. Here to share insights, stories, and everything in between.